At Saba, we want you to be happy with your purchase. Please read our policy carefully to understand how refunds and returns work.
🇪🇬 Returns Within Egypt
- You may return or request a refund within 7 days after receiving your item.
- The item must be unused, in its original condition, and with its original packaging.
- Returns or refunds are not available for items marked as Final Sale.
- Once we receive and inspect your returned item, we’ll notify you about the approval of your refund. If approved, the refund will be processed to your original method of payment.
🌍 International Orders
- For orders shipped outside Egypt, refunds and returns are generally not available.
- However, if you still wish to return or exchange an item, the customer must cover all return shipping costs.
- Before shipping internationally, we always confirm details with you to ensure the item you receive matches exactly what you ordered.
⚠️ Non-returnable items
- Gift cards
- Underwear items
- Sale or clearance items
📦 Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same item, please contact us first at [info@ssabaa.com].
💳 Late or Missing Refunds
- Refunds can take a few business days depending on your bank or card provider.
- If you haven’t received your refund yet, please check with your bank or card provider. If the issue persists, contact us at [info@ssabaa.com].
📬 Shipping Returns
- To return your product, please reach us through our multiple communication channels .
- Customers are responsible for shipping costs when returning items. Shipping costs are non-refundable.
- For higher-value returns, we recommend using a trackable shipping service.
❓ Need Help?
For questions about refunds and returns, reach us anytime at[info@ssabaa.com].